Information

Refund Policy

This policy sets out when a purchase at EnglishLinie can be refunded and how the process works. Outside the circumstances written here, level purchases are final.

1. Errors on our side — always a full refund

• Double billing or a wrong amount — if you are charged twice for the same purchase, or charged an amount that does not match, the excess or the entire incorrect charge is refunded in full.
• Access that does not open because of a technical error on our side — if your payment succeeds but the access you bought does not open because of a technical error on our side, and we fail to fix the problem within 3×24 hours of receiving your report, your payment is refunded in full.

2. Change of mind — level purchases

For level purchases, a full refund applies if all of the following conditions are met:

• The request is submitted within 7 calendar days of the purchase;
• You have completed less than 10% of the lessons in the level bought; and
• You have not yet attempted the final test for that level.

If any one condition is not met, the level purchase cannot be refunded.

3. The Pro subscription

• Monthly Pro — there is no refund for the current month. Cancelling the subscription stops the next billing cycle, and Pro access continues until the end of the month already paid for.
• Yearly Pro — a full refund if requested within 14 calendar days of the purchase and you have not used the paid access from that subscription: you have not opened a paid lesson and have not attempted a final test on any paid level. If paid access has been used, there is no refund; Pro access simply runs until the end of the period already paid for.

The terms of section 1 (errors on our side) apply in full to the Pro subscription as well.

4. How to request a refund

• Submit your request through the channels on the Contact page, from the email address registered to your account, naming the purchase concerned.
• We check your progress and transaction records to assess the conditions above and let you know the outcome.
• An approved refund is returned to your original payment method within at most 14 working days of approval.