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Questions about the material, your account, or a payment? Start with the fastest channel below — most questions are already answered in the FAQ, and signed-in members can reach support directly from inside the app.
Check the FAQ first
Clear answers on levels, how studying works, exams, prices, payments, and privacy — without waiting for a reply.
Open the FAQ →Support inside the app
Already have an account? Member support runs inside the app, connected directly to your account and your progress.
Go to the app →What can you contact us about?
- Payments & refunds — double charges, access that did not open, or a refund request under the Refund Policy.
- Personal data — requests to access, correct, or delete your data under the Privacy Policy.
- Account & technical issues — trouble signing in, progress that did not save, or problems in the app.
- Lesson content — corrections or feedback on the material.
- Terms of use — questions about access periods and account rules under the Terms & Conditions.
We read every message that arrives through the official channels on this page and reply as quickly as we can, on working days.